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Terms & Conditions

Terms & Conditions

Cancellation or appointment modification:

We ask you to notify us of your intention to cancel or modify the date of an appointment, at least 48 hours in advance.

For an appointment scheduled on a Monday, PLEASE notify us before 5hPM Friday.

For an appointment scheduled on a Tuesday, PLEASE notify us before 5hPM Saturday.

We will charge you 50% of the price of the consultation if you cancel the appointment between 24 and 48 hours in advance.

For an appointment scheduled on a Monday: between 5hPM Friday and 5hPM Saturday.

For an appointment scheduled on a Tuesday: between 5hPM Saturday and 5hPM Sunday.

We will charge you the full price of the consultation if you cancel the appointment less than 24 hours in advance.

At-home private course*:

A deposit equal to the first session and the video series is required at the time of registration and is non-refundable.*

The difference for the full course is due at the end of the first session and is non-refundable. If the customer decides not to continue the course, the other appointments will then simply be cancelled.

Behavioral packages*:

Packages of 5 sessions or less:

A deposit equal to the first session and the video series is required at the time of registration and is non-refundable.*

The difference for the complete package is due at the end of the first session and is non-refundable.

Packages of more than 5 sessions:

A deposit equal to the first session and the video series is required at the time of registration and is non-refundable.*

The difference for the full package is due in 2 installments, one at the end of the first session and the second at the end of the 5th session and is non-refundable.

Maximum duration of private courses & packages & recommendations:

To be effective in changing the behaviour and/or training your best friend and offer you the maximum chances of success in achieving your goals, it is recommended not to space the sessions more than 2 weeks apart and practice the suggested trainings several times a day between each session. For this reason, we make it mandatory that the meetings be all taken within the following maximum time limits:

3   sessions: ideally     4-6 weeks – maximum allowed: 9 weeks

4-5   sessions: ideally   5-10 weeks – maximum allowed: 17 weeks

6-10 sessions: ideally 10-20 weeks – maximum allowed: 34 weeks

Once the maximum duration has been reached, all sessions that have not yet been scheduled will be considered cancelled by the customer. We reserve our right to consider some exceptions if discussed previously to the maximum allowed time being reached.

 

Overtime:

Since the private course or packages contain a lot of information and training to teach you, each minute of your course (or package) is very precious. As a matter of fact, many of your questions will be answered during your course (or package). For this reason, it is highly recommended that you note your questions and that you send them by email or ask them at the end of your appointment.

 

All overtime spent at your house will be billed at the actual hourly rate (per 15 minutes slices) and must be paid at the end of your appointment before the dog trainer leaves.

Group course*:

The group course requires preparation, room rental and assistants hiring. In addition, once your place reserved, it is no longer available for another potential customer as the number of places is limited.

For this reason full payment is due upon registration, and is subject to the following cancellation conditions:

 

Any cancellation shall be done at least 10 days before the start date of the course you are registered for.

For any cancellation done between 5 and 10 days before the start date of the course, the deposit may be applied to another service.

For any cancellation done less than 5 days prior to the beginning of the course, the total amount is non-refundable.

Dog showing blatant aggressiveness in a group class:

 In any group class, if a dog shows blatant aggression towards a human or another dog, we reserve the right to expel that dog for the comfort and safety of all other participants. In the event that your dog is expelled from a group class, you can choose to:

  1. Continue to attend the class without your dog in order to learn the exercises and then practice them with your dog at home
  2. Opt for the Private training for beginners course. In the case of the Obedience group training Level 1, an amount corresponding to the discounted price of the video package “L’ABC canin” will be credited with the purchase price of the private course.
  3. Cancel your participation. However, the course is non-refundable for the reasons listed above

Certification of completed course (for dogs identified as potentially dangerous by your city’s bylaws)

The customer is to respect 3 conditions to obtain the required city certification:

  1. Having watched all the on-line video content
    • Group course: be present to at least 5 out of the 6 practical classes
    • Private course: having received all lessons of your private course
  2. Succeed the theoretical and practical evaluations given in private at the end of your course

 

* On-line video content (internet):

Any video content included in a package, course or other training is non-refundable.

The delivery of said online access is deemed being completed once the email containing the access keys has been sent to the client.

 

Notes:

We reserve the right to reconsider these policies in case of cancellation or postponement for reasons of force majeure.

Each case will be considered carefully.

We thank you for your help and comprehension.

 

Tax numbers:

GST: 832674832RT0001

QST: 4022959218TQ0002

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